The first thing to do in a phase of improvement is the revision of the corporate strategy that must be modern and applied with extreme decision. Appropriate answers must be given to the following questions:
What is the goal of one’s work?
What is the objective of your company?
Is it better to collaborate or compete?
Are costs or quality more important?
The customer is the only figure who can decide whether a product is quality or not?
Example:
Corrective Action and Preventive Action -CAPA- for consistent improvement