The review of corporate strategy is the most important point of any quality improvement program and is 100% responsibility of the company owner. Change will affect all employees and will be the basis on which to build any new quality system.
Dealing with this aspect will probably be a source of surprise for the managers who will be happy to undertake a new professional path that will involve them with all their soul in the new journey.
A small change in corporate strategy can generate surprising changes in profits and above all in the quality of customer service.
Corrective Action and Preventive Action -CAPA- for consistent improvement