Services generated / delivered on schedule?
Satisfactory customer service?
# of people served with satisfaction over time?
Certificate retrieval speed?
Cleaning on the streets, is it done with a before / after check? What is the result? Which is the cleanest way (# of waste every 10 m2)? And the dirtiest one? Why? Are there room for improvement?
Non-functioning lamps, how long have they not worked? How many and what are they? Why?
Corrective Action and Preventive Action -CAPA- for consistent improvement